Home > Return & Exchange Policies

ATTENTION HUNTERS!
To find your first clue, scroll down the home page! The GCDH coupon code is not compatible with our shopping cart. No worries! Just enter the code in the comments at checkout, and I'll adjust the total when I process your order. Happy hunting!

Return & Exchange Policies

Updated April 2nd, 2008.

I don't carry any products that I don't personally LOVE! I am confident that you will love them as well. Your satisfaction is of the utmost importance. If for any reason you are not satisfied with a product, I encourage you to call or email me with your concerns. I will be more than happy to personally assist you! If you are still not 100% happy with your purchase, I will gladly refund your purchase price, minus any shipping charges, upon return of the merchandise, according to the following guidelines:

Returns and exchanges are at my discretion.
I do have a fairly liberal return policy, and customer satisfaction is very important to me. However, if I feel that a customer is abusing the return policy (for example "sampling" and returning one of everything),
I reserve the right to refuse returns and exchanges.
Don't worry... I'm really very nice! =-) Whenever possible and within reason, I am more than happy to do what I can to ensure customer satisfaction. Unfortunately I have to reserve the right to refuse returns and exchanges in situations of "bad apples," so to speak.

1. Please call or email me (1-866-898-9939 or Mandi@KeenBambino.com) and I will provide you with the address to which the merchandise should be returned.

2. Customers are responsible for return shipping charges (unless, of course, the return involves a defect, and customer has contacted Keen Bambino regarding the defect).

3. Returns and exchanges must be postmarked no later than 30 days from the purchase date.

4. I strongly encourage you to get a delivery confirmation and/or insurance for your return shipment. I am not responsible for returns lost in the mail!

5. Cloth Diapers- You never know how a diaper will fit until you try it on your little one! If you have any questions about the fit of a particular brand, please call or email me! If you get a diaper, and the fit was not quite what you expected, I will refund or exchange ONE used diaper. All others must be unused & unwashed, so be sure to try one diaper on your kiddo before washing the rest! The same applies to diaper package deals. I will only refund or exchange ONE used cloth diaper from a package purchase. All others must be unused, unwashed, and in their original packaging (if applicable) to qualify for a refund.

6. For hygienic reasons, I can not accept returns or exchanges of Pregnancy Belly Rings, Cloth Menstrual Pads, or Nursing Pads. If you are not satisfied with one of these products, please contact me (1-866-898-9939 or Mandi@KeenBambino.com) and I will be glad to assist you!

7. All CLEARANCE AND OPEN ITEM SALES ARE FINAL!

Keen Bambino * P.O. Box 1891 * Rialto, CA 92377 * 1-866-898-9939